Open Internet Policy
The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules” or “Open Internet Rules”). Information regarding these Rules is available on the FCC’s website at: http://www.fcc.gov/guides/open-internet
Broadband Internet access providers are required to post information regarding network management practices, performance characteristics and commercial terms so that residential and business consumers can make informed choices regarding use of service and for content, application, service and device providers to develop, market and maintain Internet offerings. This Open Internet Policy sets forth certain information regarding the policies and practices of GigaBeam Networks, llc. (“GigaBeam”). This Open Internet Policy is a supplement to and is incorporated by reference in the GigaBeam Service Agreement, and in the event of any inconsistency between the Open Internet Policy and the Service Agreement, the Service Agreement shall control.
Network Management Practices
GigaBeam’s service is provided on a “best efforts” basis. Certain circumstances may affect the speed and quality of Service, including but not limited to foliage, line-of-sight obstructions, the distance between a Customer and the transmission point and the connection of multiple devices to the GigaBeam network.
Application-Specific Behavior: Subject to the qualification that GigaBeam may reasonably limit peerto-peer applications as set forth above, GigaBeam generally treats all lawful applications identically; however, GigaBeam reserves the right to block or limit access to any applications that GigaBeam determines, in GigaBeam’s sole and reasonable discretion, may expose GigaBeam to potential legal liability, harm the GigaBeam network or otherwise interfere with or impair the experience of other Customers on the GigaBeam network.
Device Attachment Rules: GigaBeam does not limit the types of devices that can be connected to the GigaBeam network, provided they are used for lawful purposes and do not harm the GigaBeam network; however, if GigaBeam determines, in GigaBeam’s sole and reasonable discretion, that the connection of a particular type of device to the GigaBeam network negatively impacts other Customers or the GigaBeam network, or may expose GigaBeam to potential legal liability, GigaBeam reserve the right to limit or restrict Customers’ ability to connect such type of device to the GigaBeam network.
Security: The GigaBeam network is designed in a manner that is intended to prohibit third parties who are not served by the GigaBeam network from initiating connections to Customers on the GigaBeam network if GigaBeam has not allocated a public IP address to that Customer as provided in the GigaBeam Service Agreement. GigaBeam may prohibit certain activity on the GigaBeam network that GigaBeam deems, in GigaBeam’s sole and reasonable discretion, poses a potential risk to GigaBeam’s network or to other Customers. Triggering conditions include denial of service activity, IP address or port scanning and excessive account login failures. If GigaBeam notices excessive Customer connections that are harmful or that disrupt the normal use of the GigaBeam network for other Customers, GigaBeam will attempt to notify the Customer to work collaboratively to remedy the issue; however; GigaBeam reserves the right, without advance notice, to block any Customer’s traffic that GigaBeam determines, in GigaBeam’s sole and reasonable discretion, may cause harm to the GigaBeam network or to other Customers, until the issue is addressed to GigaBeam’s satisfaction.
Performance Characteristics and Terms
Service Description and Pricing: A current description of the categories of service GigaBeam offers is available here: http://www.gigabeam.net
Cancellation Fee: Certain of GigaBeam’s service offerings require a Customer to commit to a certain term of service and require the payment of a Cancellation Fee in the event the Customer does not fulfill that commitment. The Cancellation Fee will be set forth the Customer’s Service Agreement, and may be significant.
Acceptable Use: As set forth in the Service Agreement, all of GigaBeam’s service offerings are subject to the Acceptable Use and Prohibited Internet Service Activities section of the Service Agreement, which we may from time to time establish or revise.
Redress Options: GigaBeam endeavors to respond to all Customer concerns and complaints in a timely and fair manner. GigaBeam encourages Customers to contact GigaBeam at 866-WVVA-NET to discuss any complaints or concerns as they arise. Written complaints should be addressed to firstname.lastname@example.org.
Disputes and Arbitration: The GigaBeam Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to Customers in the event of a dispute.
If a Customer believes that GigaBeam is not complying with the FCC’s rules, the Customer may file an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm.
Customers also may file formal complaints with the FCC pursuant to Part 76 of the FCC’s Rules.
This Open Internet Policy does not affect, alter or otherwise supersede the legal status of cooperative efforts by GigaBeam that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, this Open Internet Policy does not prohibit GigaBeam from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreement.